Anders Gustafsson

Conjoint Measurement

2013

Service Innovation

2022

International Research Symposium on Service Excellence in Management (QUIS)

2014

Die E-Commerce Studie

2012

TQM Journal

2011

Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2

2005

Quis 9

2005

Quis 9 Symposium

2005

Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2

2005

New service development and innovation in the new economy

2000

Improving Customer Satisfaction, Loyalty, and Profit

2007

Improving Customer Satisfaction, Loyalty, and Profit

2007

Competing in a Service Economy

2007

Arkeologins egna historier

1996

Arkeologihistoria som historia och som arkeologi

2001

Customer Retention in the Automotive Industry

2012

Competing in a service economy

2003