Bo Edvardsson

Values-Based Service for Sustainable Business

2011

Business Transformation for a Sustainable Future

2021

Involving Customers in New Service Development

2006

Service quality

1998

Palgrave Handbook of Service Management

2023

International Research Symposium on Service Excellence in Management (QUIS)

2014

Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2

2005

New service development and innovation in the new economy

2000

Back Where We Belong Marketing As the Organization S Core Strategy

2014