Inc. Associates

In An Instant:

1998

How to Handle Difficult People

1992

Writing for Business Results

1998

Winning Telephone Tips. DVD/AudioCD/Book package

1994

Winning Customer Loyalty...Exceed Customer Expectations-DVD/AudioCD/Book package

1999

Winning Customer Loyalty...Eliminate Customer Turnoffs

1999

Time Management...Get the Most out of Your Time. DVD/AudioCD/Book package

1999

The Write Stuff

1991

The Power of Customer Service-DVD/AudioCD/Book package

1989

The Compliance Review Tool Kit

1995

The Basics to Improve Your Memory

1989

The Basics of Profitable Customer Service

1995

Succeed By Listening

1989

Succeed by Coaching

1998

Negotiating for Business Results

1995

Listen and Win

1998

If You Really Want to Get Ahead

1989

How to Supervise People. DVD/Book/AudioCD package

1991