Peter Hernon

Assessing service quality

2015

8.4

2001

Shaping the future

2010

Reflecting on the future of academic and public libraries

2013

Higher education outcomes assessment for the twenty-first century

2013

Getting Started With Evaluation

2013

Earthly Remains

1992

Convergence and collaboration of campus information services

2008

A terrible thunder

2005

Under the influence

1991

U.S. government on the Web

2003

The kindling effect

1997

The great rescue

2017

Research misconduct

1997

Making a difference

2006

Listening to the customer

2011

Library and information science research

1991

Improving the quality of library services for students with disabilities

2006