Sarah Cook

Social Protection As Development Policy

2016

Customer Care Excellence

2008

Measuring Customer Service Effectiveness

2017

Asian Politics in Development

2004

Leading the Customer Experience

2016

Workers' State Meets the Market

2013

The Chinese economy under transition

2000

Customer Care

2000

Complaint Management Excellence

2013

Coaching for high performance

2009

Change Management Excellence

2004

Building a high-performance team

2009

Well-Being in the Workplace

2021

The Workers' State Meets the Market

1999

The essential guide to employee engagement

2008

Practical Benchmarking

1997

Leading for Success

2009

Essential Time Management and Organisation

2011