Catalogo · 9780080464190
Managing Customer Service Super Series, Fifth Edition (Super)
Institute of Leadership & Management (ILM)
ISBN 9780080464190 · General
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
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Controlling physical resources
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Planning to Work Efficiently Super Series, Fifth Edition (Super Series)
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Understanding Workplace Information Systems
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Solving Problems and Making Decisions
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Delegating effectively
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Commitment to equality
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Making a financial case
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Managing lawfully
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Caring for the customer
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Organizational environment
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Managing the employment relationship
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Organizational culture and context
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