The Heart of Librarianship: Attentive, Positive, and Purposeful Change

A search for "librarians and empathy" won't get many hits, but empathy is key in collaboration among cross-cultural partners in a technological environment. Stephens believes that in order to create institutions that expand minds and craft futures-- especially in a time of falling budgets and rising use-- libraries must not be just hyperlinking establishments, but must also engage with the community they serve.