Lean Design in Healthcare

"This book gives readers an inside look at how to create a new healthcare service using practical examples and scenarios they would face if doing it themselves. The book chronicles the journey of a fictitious healthcare delivery organization using the principles based on lean-based innovation methodologies. While the characters and actual story are fictitious, the narrative is based on the journey many healthcare systems and clients have taken, the issues they have faced, and the successes and failures they've had."--From back cover.